Customer/Member Support Area
How to Contact Us
Welcome to our integrated customer and member support area. Through this area you can get help and support for any of our websites, publications or membership associations. Our goal is to provide you with the highest quality customer service in a timely manner.
We provide support in three ways:
Live Chat - Our customer service representatives are available from 10am-6pm Eastern Time to answer questions and provide information live. See the current status of our Live Chat representatives and start a chat above.
Online Support Ticket - Complete a support ticket which will be sent directly to our customer service department for expedited handling. Available 24/7 and we always try to complete all help and support requests within 24 hours.
Click here to create a support ticket now.
By Telephone - Available 10am-6pm Eastern Time (USA), call toll free 1-888-910-7888 or 310-209-8263 and choose extension 1 for Customer Service.
Online Membership Services: If you have a recurring membership to one of our association sites and wsh to change your password, credit card or billing information, cancel your membership, or restart a cancelled or expired membership, you may be able to use our online membership services. If you're not able to address your issue with our online membership services area, please submit an online support ticket or use our telephone support above. Links to our automated membership services areas arel listed below:
Film Music Network Memberships - Online Membership Services Area
Muse411 Premium Listings - Online Membership Services Area